We have a ‘mystery shopper’ service which can be used to test your services from a customer’s point of view.
Our mystery shoppers contact your service by phone, letter, e mail or by visiting your offices, and make notes of the standard of customer service that was delivered.
We provide a report so that you can develop your staff and learn from what we are able to glean. We provide a report to suit your needs. If you would like us to include recommendations, then we will do. Alternatively, we can provide you with a report which simply reports our findings.
In any case, we can provide a short term, but concentrated answer to service delivery assessment for you and this can bring benefits to you and your customers.