One of the most valuable services that we offer is our investigation service. Here, we are able to provide an officer who will investigate complaints, grievance or disciplinary matters.
It is often very helpful to have someone impartial to look at these often contentious issues and to demonstrate an impartial approach; an entirely independent investigating officer can be an invaluable asset especially when this asset can be sourced for the specific purpose of the investigation.
Experience tells us that staff and customers will be more open to discuss their concerns when being interviewed by someone not involved with service delivery.
We are of course always happy to discuss with you in confidence what you require investigating and can make proposals to address the issue at hand and how the investigation might look. We have benefitted from excellent coaching and support from Bracey Business Training.